Refund policy
Return Policy - European Union (EU):
At Lashes by Ingrid, we value customer satisfaction and strive to provide high-quality products. If for any reason you are not satisfied with your purchase, we offer a return policy that covers your rights as a consumer in the European Union.
Right of Withdrawal: You have the right to withdraw from your purchase within a period of 5 days from the date of delivery. To exercise this right, you must notify us in writing of your decision to return the product.
Return Conditions: The product must be in its original condition, unused, and in its original packaging. The return shipping costs are at your expense, unless the product is defective or not as described.
Return Process: To initiate the return process, please contact us through our email address info@lashesbyingrid.ch. We will provide you with detailed instructions on how to proceed.
Refund: Once we receive the returned product and verify that it meets the return conditions, we will proceed with the refund of the amount paid. The refund will be made using the same payment method used in the initial purchase.
Return Policy - Switzerland:
At Lashes by Ingrid, we care about customer satisfaction and want to ensure that you are happy with your purchase. Here is our specific return policy for customers in Switzerland.
Right of Return: If for any reason you are not satisfied with your purchase, you can return the product within a period of 5 days from the date of delivery.
Return Conditions: The product must be in its original condition, unused, and in its original packaging. The return shipping costs are at your expense, unless the product is defective or not as described.
Return Process: To initiate the return process, please contact us through our email address info@lashesbyingrid.ch. We will provide you with detailed instructions on how to proceed.
Refund: Once we receive the returned product and verify that it meets the return conditions, we will proceed with the refund of the amount paid. The refund will be made using the same payment method used in the initial purchase.
If you have any additional questions or need further information about our return policies, please don't hesitate to contact us. We will be happy to assist you.
Sincerely, Lashes by Ingrid